Customer surveys

What is important to your customers and why do they deal with you?

RelationMonitor has experience with implementing several types of customer surveys that can optimise your revenue and your customer loyalty.

The typical customer analysis is the general overall customer satisfaction survey. It maps your customers' current satisfaction and loyalty to your business. You can read more about this type of analysis in the Customer Satisfaction section.

Negative experiences when dealing with a company are a major source of dissatisfaction and lost customers. It is therefore essential that the quality of any business process involving contact with customers is high and that any deviations are swiftly discovered. Read more in the Contact Quality section.

To avoid losing customers, we can map your client base and tell you which of your existing customers are at risk of leaving your company, so you can do something about it before it's too late. Read more about Churn analysis.